Shipping and Delivery Policy  

Effective Date: 11^th Nov 2024

1. Order Processing Time

Once we receive your order, we will begin processing it immediately. Orders are typically processed within 1-2 business days, excluding weekends and holidays. However, processing time may vary depending on the availability of products, order volume, and any other unforeseen circumstances.

• In-stock items : Orders for products in stock will be processed within 1-2 business days.
• Backordered or special-order items : If the item you ordered is not immediately available, you will be notified of the expected shipping date. We will provide you with an estimated time frame for delivery.

2. Shipping Methods and Rates

We offer several shipping methods to accommodate your needs. Shipping charges will vary depending on the size, weight, and destination of your order. The shipping methods we offer include:

• Standard Ground Shipping : Delivery typically takes 3-7 business days within UAE.
• Expedited Shipping : For faster delivery, we offer expedited shipping options, with delivery typically in 2-3 business days.
• Freight Shipping : Larger or heavier HVAC products, such as units and systems, may require freight shipping, which typically takes 5-10 business days depending on your location.
• International Shipping : We may offer international shipping to select locations. Please contact us for rates and delivery times if you are outside the UAE.

Shipping costs will be calculated at checkout based on your shipping address and the shipping method you select. Free Shipping: We may offer free shipping promotions on select orders, which will be clearly indicated during checkout.

3. Shipping to P.O. Boxes

Please note that we are unable to ship HVAC units or large items to P.O. Boxes.

4. Delivery Times

• Standard Delivery : Delivery times vary based on your location, typically within 3-7 business days for orders in the UAE.
• Expedited Delivery : Expedited shipping is available, with delivery times typically within 2-3 business days.
• Freight Delivery : Larger HVAC units or systems shipped via freight will take longer to deliver, typically within 5-10 business days. Freight shipments may also require a scheduled delivery appointment due to the size of the product.

Please note that delivery times are estimates and are not guaranteed. We do our best to provide accurate delivery windows, but shipping delays due to weather, third-party carrier issues, or other unforeseen circumstances may occur.

5. Order Tracking

Once your order has been shipped, you will receive an email confirmation with tracking information (if available) so you can track the progress of your shipment. Please note that tracking information may not be immediately available for freight shipments.

You can also log in to your account on our website to check the status of your order and tracking details.

6. Shipping Restrictions

Due to size, weight, or regional limitations, certain items may have shipping restrictions. These may include:

• Oversized HVAC units : Some large heating or cooling systems may require special shipping arrangements, such as freight delivery.
• International Orders : We may not be able to ship certain products internationally due to regulations, size limitations, or costs.
• Hazardous Materials : Certain chemicals or products may have specific shipping restrictions, especially when shipping internationally. We will inform you if your order includes a restricted item.

If there are any shipping restrictions for your order, we will contact you as soon as possible to discuss alternative solutions.

7. Shipping Damages

While we take great care to package all products securely, damages may occasionally occur during transit. If your item arrives damaged, please follow these steps:

1. Inspect your shipment immediately upon delivery.
2. Take photos of any damage to the product and packaging.
3. Contact us within 7 days of receiving the damaged product, either by phone at 04-4541261 or by email at info@protechelectromech.com.
4. Do not dispose of the damaged item or packaging until you have contacted us, as we may need it for our claims process.

We will work with the shipping carrier and offer one of the following solutions:

• Replacement : We will ship a replacement product to you at no additional charge.
• Refund : If a replacement is unavailable, we will issue a full refund.

8. Lost or Stolen Packages

Protech Electromech Solutions is not responsible for lost or stolen packages once they have been delivered to the address provided at checkout. If your tracking shows that the package has been delivered, but you have not received it, please contact the carrier to file a claim. We recommend using a secure shipping address for valuable or large items.

If you believe your package has been lost or stolen, please contact us, and we will do our best to assist you with tracking and resolving the issue.

9. Incorrect or Incomplete Shipping Information

Please ensure that all shipping information, including the address and contact details, is accurate and complete when placing your order. We are not responsible for shipping delays or additional charges resulting from incorrect or incomplete information.

If you notice an error in your shipping information after placing an order, please contact us immediately. We may be able to update the information before the order is processed, but we cannot guarantee changes once the order has been shipped.

10. Changes to Shipping and Delivery Policy

Protech Electromech Solutions reserves the right to update or change this Shipping and Delivery Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our shipping practices.

11. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at: