Privacy Policy
Effective Date: 11 th  Nov 2024

At Protech Electromechanical Solutions, we value and respect the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, services, and products. Our goal is to ensure that you feel confident and secure when sharing your personal information with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information : Name, email address, phone number, mailing address, and billing information that you provide when you contact us, request a quote, place an order, or sign up for our website.
• Technical Information : IP address, browser type, device type, and usage data related to your interactions with our website.
• Cookies : We may use cookies and similar technologies to enhance your user experience and analyse website traffic. You can control cookie preferences through your browser settings.
  

2. How We Use Your Information

• To provide and deliver HVAC products and services you request.
• To process payments and manage customer accounts.
• To improve our website, products, and services.
• To communicate with you regarding orders, service updates, promotions, and other relevant information.
• To comply with legal and regulatory requirements.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and limited access to data within our organization.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers or partners who help us operate our business, such as payment processors or delivery companies, but only to the extent necessary to perform services on our behalf.

We may also disclose your information to comply with legal obligations, enforce our policies, or protect our rights and property.

5. Your Rights and Choices

You have the right to:

• Access : Request a copy of the personal information we hold about you.
• Update : Correct or update any inaccurate personal information.
• Opt-out : Unsubscribe from promotional emails or marketing communications at any time.
• Delete : Request the deletion of your personal information, subject to certain exceptions required by law.

To exercise any of these rights, please contact us at [insert contact email or phone number].

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Our policies, or protect our rights and property.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by [Protech Electromechanical Solution]. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: